“I’m always happy to answer questions and provide updates via phone or email so clients feel supported and well informed.”

Caitlin Thomas

Paralegal

Cardiff

Expertise

Caitlin has over five years’ experience working as a conveyancing assistant, supporting clients through each stage of the home-moving process. She understands that buying or selling a home can feel overwhelming at times, so she focuses on keeping things organised, communicating clearly and helping transactions progress as smoothly as possible.

WHAT DO YOU ENJOY ABOUT BEING A CONVEYANCING ASSISTANT?

Helping clients through such an important milestone in their lives. Letting someone know they can collect the keys to their new home is always a lovely moment and one of the most rewarding parts of the job.

WHAT IS IMPORTANT TO YOU ABOUT YOUR WORK?

Supporting my colleagues and working as part of a team to make sure transactions keep moving for our clients. Good communication and a collaborative approach make a real difference, and it is important to me that clients feel supported throughout the process.

AND WHEN YOU ARE NOT WORKING?

Spending time with family and friends.

HOW DO YOU MAKE A DIFFERENCE FOR YOUR CLIENTS?

By staying organised, keeping communication clear and making sure clients always know where things stand. I am always happy to answer questions and provide updates by phone or email, so clients feel informed, reassured and supported from start to finish.