UP A LADDER WITH A PAINT BRUSHÂ
When Carbon Law Partners decided to spruce up its Cardiff Hub, the team grabbed rollers and pots of emulsion and gave the place a lick of paint themselves. Even CEO Michael was spotted in overalls at the top of a ladder, paint brush in hand.
It sounds like a story straight out of the Silicon Valley (start-up) Playbook: a team getting stuck in with a can-do spirit. But for this start-up, the story of everyone painting the office isnât a gimmick, itâs a genuine demonstration of the companyâs family-like culture.
This strong bond not only fosters team spirit, it also drives productivity. âI like that we are always busy in the Hub, that we work at pace. We work hard but we also have a great laugh,â says Brand and Comms Manager, Judith Turnbull.
Judith joined Carbon as employee number one in March 2014 and has enjoyed developing professionally alongside the business. âOur roles grow as the business grows. Whatâs exciting is that the organisation evolves every time someone new comes on board. New personalities bring fresh ideas that we can learn from. So Carbon is never standing still.â Judith says she likes the freedom in her role and that sheâs not constrained by a job title. Every member of the team has the chance to shape a role around their unique talents and personality.
âSince day one Iâve got involved in a bit of everything,â she says. She cites Michaelâs leadership as one of the main reasons she enjoys working at Carbon.âMichaelâs very encouraging. He gives you room to grow and helps you step forward.â Thatâs echoed by Michaelâs own philosophy of the importance of creating the right conditions for excellence, enabling exceptional teams to collaborate and thrive.
Adele Carter is Carbonâs Lead Talent Scout. âWhen you walk into the Hub thereâs an invisible thread that connects everyone. People here want the best for each other. Thatâs refreshing,” she says. “The Carbon culture extends across the organisation, from the Hub team in Cardiff right through to the lawyers, called âPartnersâ who work from locations around the UK. But wherever people are based, everyone shares the same qualities: hard working, a positive outlook, a commitment to the Carbon family and a restlessness to keep moving forward. Here people take pride in what they do.”
Rob Heaton is Head of Operations. He says Carbon is very different from the law firms heâs worked at before. âHere you are trusted. There is less bureaucracy, more agility and you can make a real difference,â he says. âYou are not just a cog in a machine, youâre not sitting at a desk pushing paper. That means you get more out of your role – and you like the job more.â
Michael also encourages staff to be creative when it comes to problem solving. Sarah Pomeroy manages the firmâs innovative IT platform. âHere you can ask questions. You can ask âWhy?â We didnât do that at my last law firm,â says Sarah. âI donât have any dread about coming to work. Here, I feel like Iâm home.â
When it comes to recruitment, for a fast-growing business with a strong culture, getting the chemistry right is crucial. In job interviews Carbon seeks to understand the whole individual, discovering a candidateâs personality and values. Questions are asked around their passions, their social life and what gets them out of bed in the morning. Carbon likes to hold interviews away from boardroom environments and heads to cafĂ©s and bars to help the conversation flow.
The backbone of the Carbon operation is the bespoke IT platform that provides the interface – and a bridge – between the Partners who work remotely and the Hub team in the Cardiff office. Itâs home to all the requisite files and forms, so the Partners can work effectively via an app and dashboard without the need to cart thick folders around. Itâs a business platform in the Partnersâ pocket.
The platform has an in-built social media tool – called Dougal – which brings people who work remotely together with those in the Hub. Dougal enables Partners and staff to interact, share information and post photos about their working day. It acts as the glue for the company culture: Partners working around the UK can share a laugh with those in the office. Nothing, however, beats face-to-face interaction and the company organises social events as well as an annual Partner meeting to which everyone is invited.
One factor that both unites and drives the team forward is the sense of being part of something bigger: theyâre on a mission to disrupt the status quo with a brand-new approach to legal services. Everyoneâs focused on that common goal. For a firm setting a new standard, having a clear vision of its future is vital. âWe all believe in where weâre headed,â says Head of Talent Linda Bridge. âBut disruption and change are constant in legal services at the moment, so we still need to keep moving.â
This desire to create a revolution in the industry keeps everyone on their toes. âWe mustnât get too comfortable,â says Judith. âThatâs why we need Michael – his restlessness and ideas drive the business on.â Carbonâs mission to break with convention clearly excites people. âIt feels good to be different and not conform. Itâs exciting to be doing something out of the ordinary in an industry with a boring reputation,â says Adele. âWeâre all really proud to be named as the âNumber 1 disruptor in Legal Servicesâ by the Timesâ publication Raconteur.â
At the heart of what it means to be âCarbonâ is a simple premise: being able to bring âthe real youâ to work. Michael says that in the past heâd struggled to find an organisation where he could be himself. So he did what many entrepreneurs do, he started a business to fix his own headache. He created the type of place heâd like to work: Carbon Law Partners.
âI wanted to work somewhere where I could be âmeâ. The best way of doing that was to start from scratch and build my own business,â he says.
Penned by Ian Sanders | Twitter: @IanSanders